Inspection, testing & lifecycle support
Preventive maintenance that keeps security systems ready.
Preventive maintenance checks whether a security system continues to perform its intended functions. Three Factor Security reviews equipment condition, camera views, recording, communications, user access, and supported system-health information, with inspections, testing, updates, and recommendations defined by the service scope.
- ★ 4.9 ratingHundreds of client reviews
- 10,000+Systems installed & serviced
- Since 2008Family-owned
- CSLB #1094834C-7 licensed, bonded & insured
- BSIS ACO #8164Licensed alarm company
Capabilities
Everything the system needs to work as one.
Alarm, intercom, access-control, gate, and field-device testing
Recording, retention, storage, time, and playback verification
Network, remote-access, power, battery, UPS, and connectivity checks
Firmware, software, user-permission, and notification review where appropriate
Documented findings, recommended corrections, lifecycle planning, and priority support options
Maintenance plan comparison
Choose the level of review your property needs.
Final frequency, inclusions, exclusions, scheduling, corrections, pricing, and priority terms are established in the written service agreement.
Focused baseline
System Health Review
Properties that need a documented snapshot before repairs, budgeting, or a longer-term service plan.
One-time or as requested- Installed-system inventory and condition review
- Representative device, recording, storage, retention, and playback checks
- Timestamp, notification-destination, and evidence-export verification
- Power, connectivity, remote-access, and user review where appropriate
- Written findings with prioritized recommendations
Scheduled maintenance
Preventive Care
Stable single-site systems that benefit from recurring inspection, cleaning, verification, and lifecycle planning.
Cadence established by written agreement- Everything in the System Health Review
- Scheduled camera cleaning, focus, alignment, and image checks
- Recorder, drive, retention, time, notification, network, and battery review
- Supported firmware, user-permission, and health-alert review
- Maintenance history and developing-risk recommendations
Higher-touch support
Priority Care
Operationally important, multi-system, or multi-site environments that need more frequent review and coordinated planning.
Property-specific service schedule- Everything in Preventive Care
- More frequent system-health and permission reviews
- Remote diagnostics and health-alert review where the platform supports them
- Coordinated training, documentation, and authorized-user updates
- Priority scheduling and lifecycle planning as defined in the agreement
What to expect
A structured path from assessment to handoff.
System inventory
Confirm the installed equipment, critical coverage areas, users, recording requirements, monitoring connections, and known concerns.
Field & platform inspection
Inspect supported devices, mounting, pathways, power, communications, recording, storage, permissions, and remote access.
Functional testing
Test representative events, playback, notifications, entry workflows, backup operation, and other property-specific functions.
Findings & service plan
Document current condition, complete approved corrections, prioritize developing risks, and establish the appropriate maintenance cadence.
System health & evidence readiness
Verify the complete path from field device to usable evidence.
A camera that looks installed is not enough. A useful review checks whether supported devices are online, recordings are complete, timestamps are accurate, retention matches the operating target, authorized users can retrieve footage, and developing failures reach the right people.
Device availability
Identify offline, unstable, obstructed, damaged, poorly aimed, or degraded cameras and other supported field devices.
Recorder & storage health
Review recorder operation, drive condition, storage utilization, recording continuity, playback, and supported fault alerts.
Retention verification
Compare actual retrievable footage against the documented retention target instead of relying only on an estimated capacity.
Time accuracy
Confirm timestamps and time synchronization so exported video can be aligned with access, alarm, incident, and operational records.
Power & network path
Review relevant PoE, network, internet, cellular, UPS, battery, and connectivity conditions that can interrupt recording or remote access.
Alert delivery
Confirm supported health notifications are enabled, reach current authorized recipients, and have a documented service-escalation path.
Evidence export test
Perform a representative search, playback, and export to confirm authorized users can retrieve a usable clip before an incident demands it.
Maintenance record
Document findings, completed corrections, deferred risks, responsible parties, and the next review date for operational continuity.
Continuous health alerts, remote diagnostics, automated retention reporting, and export tools depend on the supported platform and the services included in the written maintenance agreement.
Proof & deeper planning
Continue from this service into real work and focused solutions.
Project briefs document visible field delivery. Specialty solution pages explain how this service coordinates with other systems and operating requirements.
Project brief
Video security installation across an active aviation cargo environment.
View projectProject brief
Camera installation coordinated around an operating retail property.
View projectProject brief
Security infrastructure installed across an active industrial facility.
View projectSpecialty solution
Multi-site security management with clearer standards and control.
Explore solutionSpecialty solution
Video storage and retention planning built around the real camera mix.
Explore solutionRelated evidence & planning
Client reviews
What clients say.
★★★★★
We had a glitch in our security system and Ruben came back to check everything. Even though it ended up having nothing to do with the equipment they set up for us, they still came to our house and fixed it...for free and with a smile!
★★★★★
All of my cameras would stop working in the evenings... Ended up diagnosing and changing a bad power supply that could no longer keep up with the added surge from night vision.
★★★★★
They installed a new system and all new cameras and integrated everything seamlessly. They went above and beyond in every conversation, taking extra time to answer all of my questions at every stage of the process.
Common questions
Clear answers before the project begins.
These answers explain practical planning considerations for this service. Final recommendations are based on a professional assessment, the existing infrastructure, the property’s operating needs, and the systems selected.
Does a live camera image prove that recording is healthy?
No. A live view does not establish that storage is available, recording is continuous, the correct retention is being achieved, or exports will work. Maintenance should check playback, usable recorded history, time accuracy, recorder and storage status, and a practical export workflow.
What should a security-system maintenance visit check?
The agreed scope can include device condition, image quality, recording, power, batteries, networking, entry and intercom functions, permissions, and supported notifications. Record findings and recommended corrections so the customer can distinguish an observed issue from optional modernization.
How often should maintenance be scheduled?
The interval depends on equipment, exposure, site use, system importance, manufacturer guidance, and the service agreement. Dust, salt air, landscaping changes, repeated faults, or altered operating conditions may require additional attention. Use actual condition and risk when setting the review schedule.
Who should receive system-health alerts?
Assign alerts to named, authorized people or a contracted service with a clear responsibility to review them. Confirm which events the platform reports and test notification delivery. A health feature is useful only when the relevant faults are visible and someone is responsible for acting on them.
Free assessment
Plan your system maintenance.
Tell us how to reach you and what you need. Here’s what happens next:
- We call you.A short phone consultation about the property and what you need.
- We visit if it helps.For qualifying projects, we review the property on site.
- You get an estimate.Verbal or written. Scope and pricing are agreed in writing before any paid work.
Family-owned since 2008 · Licensed, bonded and insured · CA CSLB #1094834 (C-7) · CA BSIS ACO #8164 (Alarm)
Complete security offering
Coordinate this service with every layer of protection.
Explore the other systems Three Factor Security can design, install, and support for the same property.
Security Camera Systems
Cameras placed for the views you actually need, with clear footage you can check from your phone.
Explore serviceLive Monitoring & Remote Site Surveillance
Construction sites and vacant properties, watched from a UL-listed, Five Diamond central station.
Explore serviceVirtual Security Guard & Incident Response
Virtual guarding through our UL-listed monitoring partner: live remote patrols, verified events, and audio talk-down.
Explore serviceAlarm Systems
Alarm systems that are simple to arm, easy to verify, and ready for monitoring.
Explore serviceIntercom Systems
See and talk to visitors before you open the door or gate.
Explore serviceAccess Control Systems
Card, fob, and phone access for doors, gates, and garages, with permissions you control.
Explore serviceEarly Detection Systems
AI analytics and thermal sensing that flag a problem while it is still developing, not after the damage is done.
Explore serviceGates, Fencing & Perimeter Security
Pedestrian and vehicle gates, fencing, and gate operators, tied into your access control and intercoms.
Explore serviceSecurity Audio & Emergency Communication Systems
Speakers, paging, and talk-down so your team can warn people and direct them in real time.
Explore serviceSecurity System Upgrades & Modernization
Upgrades for older systems that are unreliable, unsupported, or never documented, keeping whatever still works.
Explore serviceConsulting & System Design
An honest audit of what you have and what is missing, plus a plan you can budget in phases.
Explore serviceProject support
Clear terms. Dependable follow-through.
Coverage, service terms, and handoff requirements are documented for each project. Preventive maintenance, diagnostics, upgrades, and expansion options remain available as the property evolves.
Review our service commitment →Why security systems fail
Most failures develop quietly before they become urgent.
A system can look normal while recording, communication, permissions, or field performance has already degraded. Routine review finds those issues before the next incident exposes them.
Power & communication
Failed power supplies, depleted backup batteries, internet changes, cellular-path issues, or disabled network equipment can interrupt otherwise healthy devices.
Recording & storage
Drive health, overwritten footage, incorrect recording schedules, retention changes, or recorder limits can create gaps that are discovered only after an incident.
Views & detection
Moved cameras, landscaping, lighting changes, dirty lenses, blocked sightlines, or poorly tuned analytics can reduce the value of coverage over time.
Users & permissions
Departed staff, shared accounts, lost administrator access, outdated contacts, or unreviewed notification rules can leave the wrong people in control.
Doors, gates & field devices
Misalignment, worn hardware, damaged cabling, environmental exposure, and third-party changes can affect readers, contacts, locks, intercoms, and perimeter devices.
Documentation & ownership
Unknown equipment, missing credentials, inconsistent names, undocumented changes, and unclear support responsibility make every future service call harder.
Resiliency planning
Plan what the system should do when normal conditions are interrupted.
Backup power, alternate communication, local recording, health alerts, and documented recovery steps are selected around the property and service agreement—not assumed.
UPS capacity, safe shutdown, and expected runtime
Internet, cellular, and supported alternate paths
Local, edge, or cloud behavior during an outage
Health notifications, ownership, and escalation
Verification after service is restored